Information that matters. Action that counts.

Confidential reporting.
Thoughtful follow-up.

Give people a voice.
Give concerns a way forward.

Anonymous whistleblowing and case management in your company’s identity, with a focused workspace for the people responsible for responding.

Start a free trialSee how it works

A whistleblowing channel
for your organisation

One channel.
A clearer
process.

Anonymity

Give people confidence to speak up.

Give people a clear way to raise concerns without creating an account or providing their name or email address.

Read moreRead less about anonymity

A dedicated reporting channel gives employees and other reporting persons an alternative to approaching a manager directly. It helps remove a barrier for someone who feels uncomfortable raising a concern face to face.

Anonymous reporters receive a private access code. They can return to read replies and add information without creating an account or revealing their identity.

Customisation

Your company. Your channel.

Make the reporting page your own, with your company’s identity, reporting guidance and links to your policies.

Read moreRead less about customisation

Use your company’s logo, colours and typography, choose the available reporting languages and explain how your channel works. Link your whistleblowing policy and privacy notice directly from the reporting page.

Share one dedicated link across your organisation. Employees have a familiar place to understand the process and raise a concern, with your company’s identity and policies visible.

Case management

Keep every case moving.

Keep reports, supporting files, conversations, internal notes and case progress together in one organised workspace.

Read moreRead less about case management

Review the information, record your work and follow up from the same company workspace. Each administrator uses their own account, and internal notes stay separate from the conversation with the reporter.

A clear view of each case helps your team understand what has happened, what information is available and what needs attention next—without piecing together separate inboxes and documents.

Confidential follow-up

Keep the conversation going.

Ask questions, clarify details and receive additional information—even when a reporter chooses to remain anonymous.

Read moreRead less about confidential follow-up

A first report may leave important questions unanswered. Your administrators can reply and request clarification through the reporting channel. The reporter returns with their access code to continue the conversation.

Reports, conversations and attachments are encrypted in transit and storage. Email notifications direct users back to the channel without including report contents, helping keep sensitive information within the case.

A green plant in a warm ceramic pot, lit by soft daylight

From setup to follow-up

A small amount
of setup. A lasting
place to listen.

Useful for organisations establishing a reporting channel or bringing an existing process into one place.

  1. 01

    Create your company account

    Choose a 30-day trial or a paid subscription, verify your email and add your card through Stripe.

  2. 02

    Make the channel yours

    Set your branding and guidance, and optionally invite another administrator.

  3. 03

    Share one reporting link

    Employees and other reporting persons can submit a concern without creating an account.

  4. 04

    Respond in your workspace

    Receive a generic email notification, sign in to read the case, follow up and record its progress.

EU reporting rules

A channel is one part of the process.

Directive (EU) 2019/1937 sets minimum standards for people reporting certain breaches of EU law. It generally requires private organisations with 50 or more workers to provide internal reporting channels. Some sectors and national laws go further.

Matter Heard helps you receive written reports and follow up. Your organisation remains responsible for its reporting policy, impartial case handlers, relevant external reporting information, any required oral route, and the rules in each country where it operates.

A secure channel for reporting suspected misconduct

People who encounter suspected wrongdoing through their work need a confidential way to raise a concern. EU whistleblower rules set standards for reporting channels and protection against retaliation, with the details defined by national law. Matter Heard supports anonymous reporting and confidential follow-up, without charging the person who submits a report.

An opportunity to address concerns early

A trusted internal channel helps your organisation hear concerns sooner, assess the information and take appropriate action. Keep reports, replies, supporting files and internal notes together so authorised administrators can follow each case. People can also report directly to the relevant external authority; an internal channel does not replace that route.

Make speaking up part of your organisation’s culture

Clear guidance and consistent follow-up show that concerns are taken seriously. A reporting channel can help you identify early signs of problems and support ethical conduct. Use your organisation’s branding, reporting languages and policy links to explain the process. In both private and public-sector organisations, the channel is one part of a wider reporting process.

Read the European Commission’s overview
50+workers: the general private-sector threshold, with exceptions
7 daysto acknowledge receipt of a report
3 monthsmaximum for feedback under the directive’s timing rules

These are legal benchmarks, not automatic deadline reminders. Read the directive and check national law.

A deliberate boundary

Report details
stay in the case.

When email notifications are enabled, they contain a notice and a link, never the allegation or attachments. Anonymous reporters receive an access code and no emails. Reporters who provide an email address can opt in to update notifications.

Your company’s administrators control access to report contents. Matter Heard’s platform operator console is for customer accounts, usage and billing.

Choose how to begin

Try it with your team. Or start today.

One company workspace. The same features with monthly or annual billing. Choose your billing period, then start with a trial or pay today.

Monthly

€45 / month

€45 billed each month.

Choose monthly billing for a smaller upfront payment.

Start a 30-day trial

€0 today, then €45 / month after 30 days. Card required. Cancel before the trial ends to avoid a charge.

Or pay €45 today

Annual

€350 / year

Equivalent to €29.17 per month. €350 billed upfront each year.

Save €190 compared with 12 monthly payments.

Start a 30-day trial

€0 today, then €350 / year after 30 days. Card required. Cancel before the trial ends to avoid a charge.

Or pay €350 today

Included with either billing period

  • One company reporting channel and workspace
  • Up to two administrators; the second is optional
  • Anonymous reporting and confidential follow-up
  • Case progress, replies and internal notes
  • Your logo, colours, fonts and policy links
  • Seven reporting languages

Reporters can attach up to five files, 10 MB each.

The amount and renewal schedule are shown in Stripe Checkout before you confirm. Cancellation and first-payment refunds.

Protected reports.
Simple access.

Reports, conversations and attachments are encrypted. Your authorised administrators review and respond in the company workspace, with no separate unlock step. Notification emails keep report contents out of the inbox.

How encryption and access work

Matter Heard uses encryption in transit and storage, with platform-managed keys. The service can technically decrypt report contents; this is not end-to-end encryption. The platform operator console does not display reports or attachments.

Questions and answers

Know what
to expect.

Which organisations need an internal reporting channel?

Under the EU directive, private organisations with 50 or more workers generally need one. Some sectors and national laws extend the requirement. Check the rules that apply where your organisation operates.

Does Matter Heard make our organisation compliant?

Matter Heard provides a written reporting channel and a place to follow up. Your organisation still needs appropriate people, procedures, information about external reporting, any required oral route, and a process for meeting the deadlines under local law.

When should we respond to a report?

The EU directive calls for acknowledgment within seven days and feedback within a reasonable time, no later than three months from acknowledgment (or from the end of the seven-day period if there was no acknowledgment). Your team is responsible for tracking and meeting applicable deadlines; Matter Heard does not send automatic deadline reminders.

Can someone report to an outside authority instead?

Yes. The directive allows direct reporting through an external channel run by a competent authority. Your organisation should make information about the relevant external routes easy to find.

Does a reporter need an account?

No. A unique access code lets them return to their own case and its conversation. They should keep it somewhere safe.

Can a reporter remain anonymous?

They can submit without an account or contact details. An access code lets them read replies and add information. The words and files they choose to share could still reveal who they are.

What happens after a report is submitted?

The reporter receives an access code. Authorised company administrators can review the case, respond, add internal notes and record progress in their workspace.

Do we need two administrators?

No. One administrator can handle reports. A second administrator is optional and has their own login. Neither needs a separate unlock password.

Can we use our own branding?

Yes. Configure the reporting page in your workspace, preview it and share its link. The page remains separate from administrator tools.

What happens after the trial?

The selected subscription starts after 30 days and Stripe attempts to charge the card on file. The checkout shows the amount and schedule. Cancel before the trial ends to avoid that charge.

Is Matter Heard accepting real reports?

An organisation can accept reports once its account, subscription and reporting channel are active. Check with the organisation before sharing sensitive information.